Ok, here's where you really get to know who you're doing business with!
So let's be real!
We sell all of our products at wholesale pricing and include the shipping cost in the price of each unit. So canceling a sale or returning a unit can be costly, but we of course want you completely satisfied.
If you wish to cancel a sale or return your unit, then just return it to us within 7 days of the day you sign for and accept the unit, paying the total shipping cost to AND from your delivery/stop (Our Free delivery offer becomes null and void if an order is canceled and you will be required to pay the shipping costs of the unit from our warehouse to your delivery/stop point) and pick up points as well as a 20% restocking fee. Those orders canceled BEFORE the unit is shipped out will not be required to pay any shipping fees as there are none.
Shipping damage to the exterior protective crate and/or replaceable parts (i.e. body plastics, tires, mufflers etc) is not considered a valid reason to deny delivery of a unit and/or cancel an order. You need only note that there is damage to your unit when you accept delivery and call/email us a list along with pictures of the damaged parts and we will send brand new replacements for them at no charge to you. If you refuse delivery of your unit and it is inspected by the shipping company to be only minor damages to replaceable parts then you will be docked a 20% restocking fee and pay shipping to and from our warehouse to your delivery location at the time a refund is issued.
After the 7 days there is no option to return your unit for any reason, so inspect the Scooter carefully during that time.
If there is an issue with your Scooter let us know and we can get you tech help and any part you need to repair your unit.
Be sure that you look at the descriptions of the units as well as read over ALL of the warranties and policies that are posted clearly on the website before you purchase. By purchasing anything from the website you agree to follow all warranties and policies posted.
The customer must supply a signed (by the customer) copy of the receipt emailed to the email address supplied by the customer at the time of purchase. IF YOU DO NOT RECEIVE AN EMAIL IMMEDIATELY FOLLOWING YOUR ORDER YOU MUST CONTACT CUSTOMER SERVICE AND HAVE ANOTHER COPY SENT OUT. WITHOUT YOUR SIGNED RECEIPT YOU CANNOT RETURN ANY PRODUCT PURCHASED. CUSTOMERS WILL NEED TO PRINT OUT THE RECIEPT AND FAX IN/EMAIL IN A SIGNED COPY ALONG WITH A VALID GOVERNMENT ISSUED I.D.