faq

FAQ | Frequently Asked Questions

 

General FAQ

1. Where are you located?
Our corporate headquarters are located in Georgia.

2. Who handles labor?
We do not handle labor. We recommend a small engine mechanic in your area for most repairs. We have techs on staff that will assist you and the mechanic (if you prefer) with all parts and diagnosis.

3. Should I wear a helmet?
We highly recommend wearing protective gear when riding any scooter, motorcycle or ATV. Whether you purchase ours or a competitors please wear a helmet for your safety.

4. Do I need insurance?
You will need insurance and we suggest Geico as a recommended agent that most of our customers use.

5. What is the average cost of insurance?
We have found that the average falls between $89.00 to $200.00 per 6 months.

 

Scooters FAQ

1. Where are you located?
Our corporate headquarters are located in Norcross, GA.

2. Where are your scooters made?
Our scooters are made in China. We've been dealing with China now for 10 years and continue to work with the manufacturers to provide the best quality available in what we call the Motor Sport Vehicle business.

3. Are any of your scooters built for two riders?
Yes. By clicking the following link you can see the side-by-side details of each unit compared to the next. www.gsmotorworks.com

4. How fast do your scooters go?
Our scooters miles per hour are typically based on the size of the motor, how heavy the unit is and the weight of the driver and passenger. Our Touring 150 is faster than the 50cc and has a bigger capacity for 2 riders but is the slowest of the 150 series.

  • Our 50cc scooters go between 30-40mph
  • Our 150cc scooters go between 55-65mph
  • And our 250cc scooters run 65mph+

5. Do you premix gas and oil for these scooters?
Our scooters all come with a 4-stroke engine and DOES NOT require any mixing. Basically, gas and go!

6. Do you have parts for your scooters?
Yes. We carry most parts in stock at all times. At times we require customer to send the needed part so we can match and send exact replacement.

7. How do our Scooters match up to the big guys like the Yamaha Scooter, the Honda Scooter, Vespa Scooter and the Schwin Scooter?
Our scooters are driven by us and we test every style we sell. We are more confident than ever before about the quality of our scooters because we have seen the progression of manufacturing detail.

8. Why are you so much less than Yamaha Scooter, the Honda Scooter, Vespa and the Schwin Scooter?
We are less expensive than these companies due to the high overhead they have and the way in which we market. We go direct to the consumer so there is NO middlemen in between.

11. How do you handle warranties?
Our warranties for our Scooters are 6 months (180 days) parts and 1 year (365 days) engine warranty. We handle warranty claims by having our customers fill out a simple parts request form located on our home page. Once we receive request we update you with the timeline and pull part. Once part is shipped we then confirm that you have received by you filling out a completion form and if you were satisfied with our fulfillment.

12. Who handles labor?
We do not handle labor. We recommend a small engine mechanic in your area for most repairs. We have techs on staff that will assist you and the mechanic (if you prefer) with all parts and diagnosis.

13. Do the scooters come with a title?
Yes. Once you receive your unit you will then obtain title by clicking on home page and submitting title. We do this to ensure that the rightful owner is in possession of the scooter or motorcycle. Titles usually are mailed within 48 hours.

14. Are these scooters registered in my state?
The scooters sold on our website are approved for most states except for California.

15. What are the age limits of scooter riding?
You will need to visit your Department of Motor Vehicles (DMV) for and age specified riding. Every state is different.

16. Should I wear a helmet?
We highly recommend wearing protective gear when riding any scooter, motorcycle or ATV. Whether you purchase ours or a competitors please wear a helmet for your safety.

17. Do I need insurance?
You will need insurance and we suggest Geico as a recommended agent that most of our customers use.

18. What's the average cost of insurance?
We have found that the average falls between $89.00 to $200.00 per 6 months.

19. What kind of gas mileage can I expect with my scooter?
Average mileage is 70 - 90 mpg.

20. How much assembly is required on the scooters?
Assembly is usually placing the wheel on the front, adjusting the handlebars and connecting the battery.

21. About how much time does it take to assemble a scooter?
We recommend putting away about 1.5 hours to assemble our scooters. We recommend getting someone that may be mechanically inclined to help! This really is a great time to get to know your scooter. This will help in the longevity of the unit and believe it or not it's actually fun.

22. What kind of oil do I use on my scooter?
The most common is 10W-40 (4-Stroke Oil). Customer preference is 10W-30 Synthetic (4-Stroke Oil).

23. How long should the battery last?
GS Motorworks recommends replacing the battery ASAP. The battery the unit comes with is for start up only. Batteries are not warrantied.

 

 Shipping FAQ

 1. How much is shipping?
Shipping is FREE to your door. Now it's really not free because we hide it in the cost but the price that you see is the price you pay to your door.

2. Are there any additional costs?
No.

3. Where do you ship from?
Most of the time it's from our warehouse in Norcross, GA.

4. How long does it take for your scooters to arrive after I place the order?
It's really up to you. There are times when we may experience a backorder on a particular unit but more than likely if you order normal shipping then you can expect your unit in 1 - 3 weeks from the time you order. If you order a "Fast Ship", which ships within 48 hours you can expect it in 1 - 2 weeks time depending on the carrier.

5. What is Rush Ship?
Just add the Rush option to your order when placing online and we will RUSH your order! (Rush Delivery makes us move just a little faster than we normally do. This makes us get it on the truck and headed your way quicker and usually translates into cutting at least 7 DAYS off of the normal delivery time!) Rush Delivery is only an extra $39.00 charge. A very nominal fee for "buying us off "and putting your order at the top of the list! Everybody likes to feel like Number 1, and for just $39 now you can too!

6. Can you ship to other places?
Sure, we can ship to any location such as businesses.

7. How do I schedule and make sure I'm home for delivery of my ATV?
The shipping company will call you 24 - 48 hours before they deliver to your home. You may visit with the shipping carrier to work on a particular schedule. If your shipping your ATV to a Terminal you will be contacted that your unit has arrived. You then have 3 - 5 business days to pick the ATV up.

8. Can we pick up at your location?
Absolutely, we welcome all customers.

 

Additional FAQ 

Do you have to premix gas and oil for your scooters?
No, all of our scooters are 4-stroke and don't require 2-stroke injection oil.

Why are your scooters so much cheaper than a Yamaha Scooter, Honda Scooter, or a Vespa?
We do not have the huge overhead that companies like Yamaha, Honda, and Vespa have, nor do we spend as much money on advertising. We sell our motor scooters direct to you from the factory. That is how we give our customers the best possible price. We are America's Favorite Scooter Company.

What is the difference between chain-driven and belt-driven transmission?
Rather than having a fixed set of gear combinations, or "ratios", the belt-driven CVT transmission allows an almost limitless combination of engine speed to vehicle speed ratios. Because of the smooth transition in gear ratios provided by the CVT transmission, you will experience constant, stepless acceleration from a stop all the way up to cruising speed. This contrasts with the jerk of gear changes experienced with a typical automatic chain-driven transmission.

 

Registration

Are these scooters legal in my state?
The scooters sold on this site are legal in most states. Please check with your local Department of Motor Vehicles (DMV) for state-specific requirements such as registration, age requirements and helmet laws before purchasing your scooter.

How do I get my scooter titled? Do your scooters come with titles?
We offer a Certificate of Origin and Bill of Sale, which you will submit to your DMV to get a title. Our scooters are not currently titled.

Are your scooters street legal?
Yes, as they meet the Department of Transportation's requirements for motor vehicles.

What are the age requirements to drive your scooters on the road? Do you have to have a license? Do you have to have the scooter tagged? Do you need insurance?
These answer to all of these questions can vary from state to state. It is best to find out your state’s requirements from your DMV. 

How do I find a local mechanic?
1. On the internet, go to SuperPages.com. There is a search box at the top of the page.
2. In the Keyword box, search for the following keywords one at a time. This will give you a list of possible mechanics that will work on your scooter.

a. scooter repair (then look under the category Motorcycles, Motor Scooters, and ATV Service & Repair)
b. small engine repair
c. motorcycle dealers
d. lawn mower repair

3. Make a list of all the local companies that fit in these categories.

Call the companies. Let them know these things:
a. You have a moped that needs repairs.
b. You bought it from a company that has parts in stock, along with a parts breakdown.
Here are some of the links where you can download the parts breakdown, print them off, and give them to your mechanic:

The reasons some mechanics don't want to work on your scooter
1. They aren't familiar with our scooters. Let them know we have a mechanic they can talk to.
2. They are afraid that they won't be able to get replacement parts. Let them know we stock parts in our warehouse.
3. They assume that your "scooter" is a smaller, kids' scooter. Let them know that you have a moped, or a full size scooter similar to a Honda, Yamaha Scooter or a Vespa.
4. They are afraid that you won't pay for the cost of the repair. Many companies have been burned on repairs for smaller, kids' scooters when the owners do not pick up the scooters because the cost of repair was equal to the initial cost of the kids scooter. Offer to leave a down payment equal to their estimate.


Conclusion
As mentioned above, these steps will not guarantee that you will always find a mechanic to work on your scooter. However, if you follow these steps point by point, you will increase the chances of finding a mechanic in your area.